Hello eRAMP Licensed User!
In continuation of our efforts towards a stronger and more secure software license solution for our eRAMP software, we are moving all eRAMP software users to a new license verification server. This move will require that ALL eRAMP software in current use be updated by the Phase One cutoff date listed below.
This move will be executed in two phases. The first phase will require all eRAMP software be updated to our most current version by Friday July 1, 2016 12:00 Midnight PT. As an added measure of protection we will have both the old license server and the new license server running at the same time. Phase two will be the cutoff of the old license server which will happen on July 15, 2016 12:00 Midnight PT. We will keep the old license server running until July 15th as a backup in case eRAMP users updating at the last minute have issues the prevent them from updating their eRAMP software. This will be a temporary measure to give users a way to operate until any last minutes issues are resolved.
FAQs
Will I need to change anything after the update?
For most customers, the simple answer here is no, you should not have to make any further changes after this update. However, the URL/IP address used by your update version of eRAMP is going to change. Please have your IT department add the following URL(s) to your white list as appropriate:
eRAMP License Server: All eRAMP users must white list the following URL
License: http://eramplic.azurewebsites.net/lic.aspx
Only for eRAMP users who use LendingQB as their loan origination system
LQB: http://lqb.azurewebsites.net/EXEC.aspx
Customers who have added firewall exceptions for their eRAMP software to internal systems will need to update their firewalls with the new URL/IP address. Do not remove prior eRAMP URL/IP address until after the eRAMP license conversion has been completed and you are no longer using your old eRAMP software.
Will this affect our VPN client software used to connect to MERS?
No, this update will not affect how eRAMP connects through your VPN to MERS.
Will this update affect our XML Online Registration connection to MERS?
No, this update will not affect how eRAMP connects through your internet HTTPS connection to MERS.
Will we have to make any changes in our eRAMP settings?
This update will be transparent to your eRAMP database. All template files, investor setup and any other setup options will remain the same and unchanged.
Could we run the old version of eRAMP at the same time as the new version until we’ve confirmed everything is working properly?
Yes, all eRAMP software includes a five user license. It is OK to update one workstation with the eRAMP update for the new license server while keeping other workstations running the older version of eRAMP.
What will happen if we do not update our eRAMP software?
If you have not updated your eRAMP software by the Phase two cutoff date of July 15, 2016 12:00 Midnight PT your eRAMP software will stop functioning. Your license will show as “License Cannot Be Verified” in the lower right corner of your eRAMP screen.
All eRAMP updates will be delivered by June 15th. All users who have an active annual support subscription will receive their update software at no additional charge. Users who do not have an annual support subscription or an expired subscription will have the option of purchasing a new annual support subscription or purchasing an update for a one time update fee. The fee will vary depending on the version of eRAMP you are running and the type of license you have purchased. For pricing options please contact our customer support team at www.oncyberlink.com select Client Resources from the top menu.
To confirm if you have an active annual support subscription log into our support center and click “My Organization”. Towards the bottom of the page there will be a field identifying your annual support status and expiration date. If you do not have a current annual support subscription submit a ticket requesting purchase or renewal of your support subscription.
If you have any questions at all, please contact our support team at www.oncyberlink.com and submit a new ticket. We're here to help!
Sincerely,
Cyberlink Software Support Team